A little bit of background information
My passion for data was discovered when working for a major insurance provider based in Cardiff. I started as a Call Forecast Analyst in 2008, forecasting call volumes for New Business, Customer Service and Renewals, then latterly Claims, as well as staff scheduling. I was part of a small team that implemented a Workforce Management Software into the business, defining every aspect from call routings to staff planning software. My data career diverged slightly for a few years when I became an Auditor, then a Compliance Executive, for a Price Comparison Website. These roles included insurance partner revenue assurance, data protection adherence, PCW GDPR data mapping and implementing procurement & risk event databases. I returned to the insurance business in 2017 as an MI Analyst using SAS & SQL queries to answer ad-hoc queries from an array of departments, before moving to Risk Analysis where I helped define and report on customer facing department’s KPI and KRI dashboards, as well as using SQL to provide insights into risk events and remediation.
In 2022 my family moved from South Wales to Devon, which also brought about a career move to a company that specialises in fleet driver behaviour technology, providing real-time driving feedback to reduce fleet fuel spend, CO2 emissions and reduce accidents. During my time here I used SQL and Python to run scheduled reports and answer ad-hoc queries.
In my spare time, I enjoy watching football (my playing days are well and truly behind me), reading, listening to my ever-growing vinyl collection, and spending time with family and friends.
A little bit about your current role
At Air Marketing, I handle all things data! This includes providing data analysis and insights for our team leaders, and visualising performance for our clients.
