Weatherite

Case
Study

“After rejoining Weatherite back in March 2024, it was reassuring to have the support of Air while I found my feet in the marketing industry. Air has been highly responsive, always available for guidance, and consistently delivers high-quality content tailored to Weatherite. I look forward to continuing our relationship over the next few years.”

Weatherite
Overview

Weatherite is a leading group of specialist companies providing a comprehensive range of manufacturing and service solutions, including Air Conditioning, Service & Maintenance, Electrical, and Aluminium Solutions. With over 50 years of industry experience, Weatherite is recognised for its bespoke approach to manufacturing, delivering high-quality, tailored solutions for businesses across multiple sectors.

THE CHALLENGE...

Before partnering with Air, Weatherite faced several challenges that necessitated a change. Their existing branding and digital presence no longer reflected the company’s innovation and industry leadership. The presence of four separate websites for different business areas created confusion for customers, limiting the effectiveness of their online engagement.

Weatherite needed a fresh, modernised brand identity and a seamless digital experience that would better communicate their expertise and service offerings.

Our Solution...

To address Weatherite’s challenges, we took a structured and collaborative approach to ensure their goals were met efficiently:

  • Strategic Planning: We held weekly strategy meetings to align with Weatherite’s evolving needs and refine our approach accordingly.

  • Content Development: We created tailored content, including informative blogs and posts, that effectively showcased Weatherite’s expertise and industry insights.

  • User-Centric Web Design: We developed a streamlined, engaging website that simplified navigation and improved usability for clients and stakeholders.

  • Flexibility & Responsiveness: Our team remained adaptable, adjusting strategies based on feedback to ensure optimal outcomes.

  • Brand Consistency: We ensured targeted messaging and visual consistency across all platforms to enhance Weatherite’s digital presence and industry positioning.

The Results...

While the primary goal for 2024 was brand awareness rather than direct lead generation, the campaign delivered significant results:

  • Increased Visibility: Weatherite has established itself as an active, engaged presence within the industry.

  • Stronger Online Presence: Organic search traffic to the website increased by an average of 105%.

  • Enhanced Credibility: Consistent, high-quality content strengthened brand awareness and industry positioning.

  • Improved Stakeholder Engagement: A more user-friendly website and engaging digital content have created a better experience for Weatherite’s clients and partners.

Through a collaborative and strategic approach, Air successfully revitalised Weatherite’s brand identity and digital presence. By aligning with their evolving needs and maintaining a flexible process, we have laid the foundation for continued growth and engagement in the competitive manufacturing and service industry.

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Air Marketing Team - Outsourced Sales and Marketing Agency UK

Johnson Controls

JCI-Logo-White

Case
Study

Johnson Controls White Logo

PAUL POBLOCKI & KRISTA BENTS

Global Director of Strategic Marketing & Global Strategic Marketing Manager, Johnson Controls

Air had some big shoes to fill for Johnson Controls as we partner with a similar lead generation firm in North America that’s been providing tremendous value for over a decade. Air’s entire staff, from our initial Business Development contact to our Account Manager, Digital Team and now SDRs, are some of the best professionals in the industry we’ve worked with. The entire Air team quickly grasped a complex message of value directed at the C-Suite and immediately delivered value from Day 1 of the campaign. We look forward to continuing a long partnership with Air Marketing!

Johnson Controls
Overview

Innovating Smart Spaces: Johnson Controls is a global leader in smart building solutions, dedicated to creating safe, healthy, and sustainable environments. With nearly 140 years of innovation, their award-winning AI and data-driven technologies are transforming how we design, operate, and maintain buildingsushering in a new era of autonomous spaces. 

Supported by a global team of over 100,000 employees across 150 countries, Johnson Controls serves industries including healthcare, education, data centres, airports, and manufacturing, delivering smarter, more efficient spaces. 

Johnson Controls Graphic

THE CHALLENGE...

Scaling Success in the UK Market 

As a global organisation, Johnson Controls needed a partner with deep expertise in the UK market to accelerate sales growth and secure new opportunities for their internal business development team. 

Their goal was clear: establish strong relationships with large manufacturers in the UK while replicating the success of their proven Integrated Marketing Model from North America. After vetting three lead generation firms, Johnson Controls chose Air Marketing for its proven track record, responsiveness, and comprehensive range of services designed for long-term partnerships. 

Our Approach...

To address the challenge, Air Marketing designed a bespoke sales, marketing, and data strategy targeting Johnson Controls’ desired UK market. With a focus on engaging C-Suite executives and navigating complex value propositions, Air quickly demonstrated an in-depth understanding of Johnson Controls’ goals. 

Through a rigorous onboarding process, Air developed precise messaging and market insights, enabling qualified opportunities to flow from the very start of the campaign. By aligning sales and marketing efforts, Air consistently delivered targeted leads to Johnson Controls’ European sellers, effectively breaking into key markets. 

The Results...

Air Marketing has played a critical role in creating meaningful opportunities for Johnson Controls’ UK business development team. By maintaining open communication and adapting strategies based on market feedback, the partnership has evolved into a seamless extension of Johnson Controls’ sales efforts. 

Highlights include: 

  • Exceeding expectations: Within the first six months, Air surpassed agreed KPIs and delivered ahead of schedule. 
  • Exceptional quality: Over 90% of booked meetings resulted in meaningful engagement, with a projected pipeline value of the opportunities to date of £28m. 
  • Strong collaboration: Air’s integration with Johnson Controls’ sales team has driven consistent improvements in messaging and results. 

Johnson Controls’ investment in Air Marketing has not only accelerated its UK market entry but also set the stage for continued success through this strong, collaborative partnership. 

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Air Marketing Team - Outsourced Sales and Marketing Agency UK

Colossyan

Trusted by Colossyan - Air Marketing

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Trusted by Colossyan - Air Marketing

MAHDI MOTAMEDI

VP of Sales, Colossyan

For the same price as an SDR, you can start with Air Marketing – you get a wealth of experience behind this one organisation, from invaluable sales tools that are often too expensive for a startup, to the best data suppliers, and effectively an SDR manager, a go-to-market manager, and a demand generation manager. You get the detailed reporting you’re looking for all with minimal demands on your own time. We got what we wanted and needed from Air – an outsourced sales department that managed our strategy from end-to-end, it’s made all the difference to our business.

Colossyan
Overview

Colossyan is a global industry-leading technology company specialising in generative AI to facilitate workplace learning with their biggest regions being in EMEA and North America.

With the ability to create effective training from text to over 80 languages in just a few clicks, it’s an innovative and efficient solution for businesses worldwide. Their product helps to eliminate manual work, give humans extra abilities and ultimately help billions of people around the world to learn and be informed.

THE CHALLENGE...

Following their Series A funding, Colossyan connected with Air Marketing at seed round. They had the money to scale but not the time and internal resource to get the message out to blue chip companies who could benefit from their fantastic tool. As similar tools began to emerge in the market, Coloyssan wanted to understand their prospect’s needs and find them a unique solution that would support them in their business goals, whilst standing out as the obvious choice in the market.

“One thing that was clear to me was really how difficult it is to run an SDR unit, you need a demand generation team, you need all the tools, you need strategies, monitoring, tracking, and training. There’s a lot that goes into every new idea. Everyone’s got ideas on how to communicate with customers, it’s the execution that’s really hard to get right” says Mahdi.

Colossyan were looking for an outsourced team to produce a clear strategy that could disrupt the market, challenge their competitors, and drive global growth of the business.

Our Approach...

Beginning work in February 2024, we quickly got to work aligning with Coloyssan’s business objectives and delivering an end-to-end strategy that would see them go after the right prospects to drive their pipeline.

The outbound strategy was central to this – we worked closely together to integrate with Colossyan’s RevOps and other components as part of our thorough onboarding process that exceeded the client’s expectations in terms of the level of detail offered. Thanks to our industry-leading data tools and detailed reporting that allowed them to see where they could make marginal gains.

We provided an outsourced SDR unit that functioned as a seamless extension of Colossyan’s internal team whilst still allowing them to retain full visibility of all communications. Our team had company email addresses and were integrated into Colossyan’s HubSpot meaning everything is controlled and measured for ultimate peace of mind.

The Results...

Colossyan were looking to target blue chip companies with over 10,000 employees and achieve 20% of their pipeline from outbound efforts. As a result of Air Marketing’s work, they began getting the customers they were looking for, creating an Ideal Customer Profile (ICP) that typically retains and with which they can expand.

They achieved this 20%, generating over £500k in six months, with a high-quality lead being generated every 10 hours. These are fantastic results given that outbound was a new motion for them.

Not only has this helped with sales but it has also matured their business as their account executives pivoted to outbound and became more adept at data-driven decision making which has helped with their inbound sales too. Now the team is creating the requirement and the demand rather than merely presenting the solution.

What’s next?

Ones of the biggest draws for Colossyan was Air’s flexibility:

“We can scale up or we can scale down depending on our needs” says Mahdi “Now that we’re seeing trends, we need 40% of our pipeline to be outbound, with enough notice we can scale that up and that’s a conversation we’re having with Air at the moment – how we scale that up, especially in different regions.”

Mahdi cites the best part of this meaningful growth as being the cost “We did it at the cost of an SDR, so it wasn’t a big outlay. If you think about the cost of acquiring and hiring an SDR, ramping them, the time it takes to bring them up to speed and the sunken costs of these efforts if you don’t get it right, then passing that on to another organisation is really powerful.”

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Air Marketing Team - Outsourced Sales and Marketing Agency UK

CharlieHR

Case
Study

Charlie HR
Overview

CharlieHR brings clarity to HR chaos by enabling businesses to automate their human resource tasks with their bespoke software solution. Starting life back in 2016 with three people working from a small office in Whitechapel, they now boast over 46,000 users making HR effortless for each one.

Having just brought in a full sales function 18 months ago, they were looking to bring in new leads, streamline their deal closing process and experiment with their marketing, but didn’t have the internal resource to scale at pace. They also wanted to try outbound marketing, having relied previously on product-led and inbound sales.

They were looking for a partner that could offer expertise and flexibility, adapting with them without being locked into long contracts or distant promises of success.

Our work with CharlieHR is the perfect example of successful and collaborative outsourcing that drives tangible results.

Man working on laptop

THE CHALLENGE...

Having been in business for 7 years, CharlieHR had only brought in a full sales function 18 months previously, which consisted of 2 people. They knew that they wanted to accelerate lead generation; experiment with their marketing; and get better at closing the existing deals they had, but had a limited amount of time and internal resource to do so.

The Air Marketing team quickly got to work having lots of conversations with the CharlieHR team as part of our comprehensive onboarding process. This preliminary work helped us to capture the essence of the company’s offering and ethos, and laid all the groundwork for our outbound campaign.

Our work included:

  • Providing an Account Executive to cover for someone on paternity leave who closed existing inbound deals and new leads generated from the outbound campaign
  • Increasing the average deal size
  • Increasing MRR

The Result...

Working collaboratively with CharlieHR, our expert sales and marketing teams were able to:

  • Exceed the MRR goal from £1,500 per month to over £2,000
  • Close 40% of incoming deals within a month – described by CharlieHR’s Head of Sales as “one of the fastest ramp ups that I’ve seen, which has been really impressive.”
  • Assist in doubling the average software deal size, compared with the same time last year

CharlieHR are thrilled with the increase in MRR they are able to bring in each month as a result of working with Air Marketing, without having to rely on the costs and training associated with a new hire.

Outsourced sales support helping CharlieHR exceed MRR targets and close 40% of inbound deals in one month

FLORENCE WOODFIN

Head of Sales, CharlieHR

I absolutely would recommend working with Air Marketing. Three key elements stand out to me – the flexibility, the expertise and time-saving. Not only have they provided great results commercially, but they’ve also been delivered by a friendly, professional team who have been adaptable at every stage.

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Air Marketing Team - Outsourced Sales and Marketing Agency UK

Rakuten

Case
Study

Rakuten
Overview

Rakuten are best known in the digital marketing space for having the largest affiliate marketing network. In addition to this, they also provide connected tv services and support various marketing channels on an agency basis.

They started working with Air Marketing in the summer of 2022, looking to win more advertisers in new markets and verticals to expand their affiliate marketing network. Since then, they’ve worked with Air on a number of briefs, using our expertise and flexibility to achieve their expansion goals.

Two females watching television with popcorn

THE CHALLENGE...

Rakuten came to Air after reviewing their options for third-party support in lead generation. They were looking to expand their team and remit, but found they had a limited amount of internal resource for consistent lead generation within their sales team.

They found getting the balance right between scale and personalisation with this internal resource gap challenging, so were looking for a partner that could support them with sales in other languages as they expanded more aggressively into the EMEA market. This was particularly important when it came to support with sales in other languages and new verticals where they didn’t have an established presence.

Rakuten tasked Air with evaluating and enriching their data sets to ensure maximum opportunity, as well as driving consistent, high-quality leads into their pipeline.

Our work with Rakuten also involved:

  • Outbound call campaigns
  • Having a keen understanding of who Rakuten are as a business, where they sit in the competitor landscape and who their ideal clients are
  • Introducing a process around data acquisition and enrichment
  • Targeting key accounts
  • Building pipeline for the future

The Result...

We were able to furnish Rakuten with consistent leads that turned into meetings and opportunities. Many deals closed in one, providing high-value ROI that met their Rakuten’s criteria several times over.

Thanks to our work together, Rakuten were able to scale up their conversations in new markets and verticals which meant they could more quickly adapt their strategy and tactics to respond to the market and even build pipeline for the future.

Multilingual outbound campaigns generating £28m pipeline in six months for Rakuten

JEREMY COSTER

Head of Sales, EMEA Rakuten Advertising

They’re professional, they’re very keen to deliver. They are self-motivated and want to bring results to the table. They’re thoughtful about what they’re doing; share what’s working and they’re passionate about their work – they’re professionals.

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Air Marketing Team - Outsourced Sales and Marketing Agency UK

e-Careers

B2B marketing strategy with content, LinkedIn campaigns, and events for education provider e-Careers

Case
Study

B2B marketing strategy with content, LinkedIn campaigns, and events for education provider e-Careers

SUKHY

Brand Director

From the offset, our working relationship with Air was excellent and they fully understood the brief from us and what was required to deliver results. Their experience in this space reassured us they were the right partner and this was reflected across the numerous projects we undertook.  Their attention to detail, availability across the team and flexibility on working around our schedule was crucial in the day-to-day working.
Although everyone at Air who we had the pleasure of working with was great, a particular special mention to both Jess and Verity for their hard work, experience, humour and professionalism.      

Overview

e-Careers are an e-learning training provider, providing high-quality, industry-recognised qualifications, to both individuals and companies/organisations. e-Careers provide bespoke training solutions and can deliver courses online, virtually, or through onsite training. Their Job Connect and Career Academy sectors combine with their B2B and B2C offering resulting in a complete 360 solution.

e-Careers approached Air Marketing in early 2021 because, whilst they were already well established within the B2C market, they were looking to elevate their B2B offering with strategic positioning, insight, and marketing. They needed an experienced team who could assist them successfully in marketing their B2B offering.

They were looking for a trusted partner who understands the education sector and could create and implement a comprehensive, leads-focused marketing strategy to grow their market share in a competitive industry.

OUR APPROACH...

Air started with strategy sessions to fully understand the business, the product offering, and the end goal. We established that they needed some help with their positioning, TOV, and overall marketing strategy for the B2B side of the business.

Air worked closely with the internal stakeholders and the sales team to devise a B2B specific 12-month marketing plan that focused on the following:

  • B2B positioning and tone of voice
  • Creating B2B personas and audience profiles
  • Design and creation of B2B specific webpages to improve their online presence
  • Design of B2B sales collateral to arm the sales team with suitable material for follow-up/prospect calls and meetings
  • Tradeshow/sponsorship opportunities and bookings in relevant trade publications and industry events
  • Sponsored LinkedIn campaigns focusing on generic branded campaigns and product-specific campaigns
  • Content strategy and content creation – blogs/social media posts and targeted, segmented email plans
  • LinkedIn auditing and sales team social media training

THE ResULTS...

The feedback on our B2B positioning work has been extremely positive leading to Air and e-Careers forming an excellent working relationship.

From a tailored marketing strategy and plan to the design and creation of collateral spanning several mediums including webpages, sales materials, social media, blogs, and sponsored ads on LinkedIn, Air was successfully able to boost awareness and generate qualified leads for e-Careers.

Thanks to the robust planning and success of the B2B positioning and marketing activities undertaken by Air, e-Careers are now able to carry forth that underpinning strategy and the collateral we created into future campaigns with their new in-house marketing team.

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Air Marketing Team - Outsourced Sales and Marketing Agency UK

Funding Circle

Outsourced lead generation campaign delivering thousands of SME finance leads for Funding Circle

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Funding Circle
Overview

Funding Circle is the UK’s largest SME lending platform, connecting investors who want to lend with small businesses looking for access to the finance they need to grow.

Since launching in 2010, more than 80,000 investors – including retail investors, banks, asset management companies, insurance companies, government-backed entities and funds – have lent more than £5 billion to over 50,000 UK businesses.

THE CHALLENGE...

Funding Circle were looking to work with a partner who could help them effectively contact UK SMEs who were looking to grow their businesses and could benefit from finance. They needed this channel to be effective in reaching customers who hadn’t responded to other marketing channels but could benefit from what they had to offer.

Funding Circle wanted to start quickly, needed the flexibility to run tests and wanted a ready-made sales team who could slot in alongside their current team.

Our Response...

Air knew that Funding Circle required their partner to scale up quickly and really represent the brand well to give customers reassurance that they were talking to someone informed on Funding Circle.

To provide a smooth customer and partner journey, Air suggested creating a campaign which would allow possible opportunities to be live transferred into the Funding Circle team if customers agreed to this. Once a lead had been qualified to the agreed criteria, Air would either live transfer the prospect to the Funding Circle Account Managers or agree a specific time for the Account Managers to call the prospect back to help them make an application for funding. This solution allows Funding Circle to provide a quote for a business loan whilst on the phone with the prospect and also speeds up the customer journey for those busy business owners looking to potentially secure a loan.

Outsourced lead generation campaign delivering thousands of SME finance leads for Funding Circle

AIDAN PILGRIM

Manager of Outbound Sales, Funding Circle

Our results since working with Air have been really, really good. We have generated literally millions of pounds worth of new loans to new customers. We have done it profitably the whole way through each year and we have also been able to reach those customers that just don’t respond to any other of our marketing channels.

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Air Marketing Team - Outsourced Sales and Marketing Agency UK

IT Provider

End-to-end digital marketing including website, CRM, content, and email campaigns for IT services provider

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Overview

IT services provider with over 25 years of experience providing IT solutions for everything from small businesses to large multi-server organisations.

The client spotted our website and downloaded some of our helpful resources before subsequently reaching out to us after seeing one of our newsletters. They were looking for an experienced partner who could help elevate their digital, social, and thought leadership marketing and after consulting with another agency, Air Marketing was chosen to help them supercharge their online presence as well as finesse their sales and marketing strategy.

THE CHALLENGE...

Having consulted with their key stakeholders, we built a bespoke marketing strategy for them from the ground up. This included:

  • A complete refresh of the website to ensure that it encapsulated their expertise and their years of experience in providing IT solutions for both high profile customers and small businesses alike
  • Producing case studies they could use to showcase their valuable work with clients and demonstrate their services to potential new ones
  • Creating a thorough blog content plan and producing the initial blogs to get them started
  • Implementing reporting on their website so that they were equipped to evaluate performance according to the metrics that were most important to them
  • Reviewing their CRM system, from which we were able to pinpoint pain points and suggest better processes that would enable them to engage successfully with prospects and help to convert them into qualified leads
  • Creating an email newsletter template to use going forward and providing advice on best email marketing practices
  • Producing gated content they could use as a lead magnet or added value resource for their clients
  • Creating bespoke sales sequencing and collateral materials including a sales presentation template and a compliance and process review
  • Providing a social selling workshop for the whole team as well as guiding the key stakeholders in thought leadership marketing on their professional social profiles

Our Response...

Marketing with a sales attitude

Our marketing with a sales attitude strategy perfectly harmonised with their goals to finesse both their online and offline communications as well as strengthen their lead generation processes. They were thrilled with the results of our website refresh which include:

  • A 181% m-o-m increase in website traffic after launching the new website – which saw a huge growth in all channels including organic, direct, referral and social.
  • An extremely low average monthly bounce rate of 24% – proving their website was reaching and engaging their target audience
  • An average of 3 pages browsed per session

Not only did we meet and exceed their expectations for their new website, but we were also able to fully equip them with a strong double-pronged strategy that equipped them with all the tools they’d need to pitch and market themselves successfully into the future!

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Air Marketing Team - Outsourced Sales and Marketing Agency UK

Client in the SaaS Industry

SDR outreach, email, social campaigns and HubSpot integration delivering SaaS cohort success

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Overview

Our client in the SaaS industry helps UK companies apply for Series A funding and prepare for significant growth as risk-free as possible through an intense, expert-led training programme.

Using an in-depth syllabus and providing long-term support, they facilitate the development of credible business plans and investor propositioning, giving CEOs and Founders the confidence to successfully scale their businesses.

Our client came to us because whilst their offering was incredibly strong, they didn’t have the time and expert resources to market their services optimally to their target audience. Having attempted to do this in-house and not achieved the results they were hoping for, they were looking for a trusted partner who could take on the project and open doors with key decision makers within their target niche. That’s where we came in – following a referral through a mutual contact at a trusted SaaS company, Air Marketing quickly got to work.

THE CHALLENGE...

A winning strategy using a collaborative approach between sales and marketing services, Air produced and implemented a full marketing and sales strategy combining SDR outreach, email marketing, social media marketing and user journey consultancy. This end-to-end strategy saw marketing and sales working in perfect harmony.

  • The marketing team ensured all messages were consistent across all social and digital channels, nurturing leads with relevant content including an education-focused email campaign, content marketing and HubSpot integration.
  • These efforts were fed back directly to the SDR team through the handing over of MQLs and hot leads from marketing’s social and email campaigns.
  • Coupled with direct outreach, the SDR team were able to work responsively and in tune with marketing to identify the most qualified leads.

Our Response...

Growing trust and delivering results

This project was intense but rewarding, producing lots of positive feedback from our client. In the three months it took to deliver the campaign, we provided the required numbers to run the next cohort, and were also able to furnish our clients with tons of valuable data to utilise for future cohorts and campaigns.

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Air Marketing Team - Outsourced Sales and Marketing Agency UK

Toftech

12-week marketing plan with blogs, PR, and social campaigns for outsourced IT consultancy Toftech

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12-week marketing plan with blogs, PR, and social campaigns for outsourced IT consultancy Toftech

Chris Toft

Founder & CEO, Toftech I.T. Consultancy

“From the outset Air were very organised and professional. They covered all areas from brand awareness to the different avenues of direct and social marketing that would be beneficial to Toftech.

Their knowledge and expertise in targeting campaigns across various platforms has shown a huge increase in traffic across the various social platforms and to the website.

I would highly recommend their services for increasing your reach and opportunities for your business.”

Toftech
Overview

Toftech are specialists in outsourced IT, and their Founder Chris Toft is a highly accredited IT professional who is passionate about delivering the latest insight and expertise to his clients. 

Toftech needed to implement a marketing strategy that would attract prospects and convert leads into clients. They hadn’t previously worked with a marketing agency, so they needed an expert and transparent partner to guide them through how marketing could work for their business.

With an established local client base, they had ambitions to extend their outsourced IT business to a 10-mile radius from Exeter; and target the national and international markets for their other service areas including, Website Development, Server Infrastructure Consultancy and Programme Builds.

THE CHALLENGE...

Growing brand and influence through an engaging marketing plan

We highlighted that to gain more traction, Toftech needed to build brand and reputation in a wider business region. We worked closely with the team to understand what each of their markets was looking for, gain more insight into the barriers their prospective clients face, discover where they are likely to hear about IT providers, and how to engage them and convert them into clients.

Air proposed reaching out to and engaging potential clients in the following ways:

  • Creating and publishing engaging creative content, including blog posts, on the various services that Toftech offered and pain points that potential clients may be feeling.

  • Creating a targeted social media campaign. This would include sharing curated and creative content on their Facebook, LinkedIn and Twitter platforms. To wider their audience even further and get in front of their target market we created Facebook adverts and LinkedIn InMails to drive enquiries and opportunities into Toftech.

  • Writing PR articles for local publications, including Grow Magazine, to further their reach in the local area.

  • Creating a newsletter to further engage prospects and contacts in their pipeline featuring blog posts, curated content, services and special offers.

Our Response...

Boosting Toftech’s engagement, traffic and pipeline

We delivered a 12-week tactical Social Media Strategy on Toftech’s social media channels, and the website saw an impressive increase in reach and engagement as a result.

Since working with Air Marketing, Toftech has widened its reach in the surrounding area and now has a pipeline of opportunities to nurture and develop into closed clients.

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Air Marketing Team - Outsourced Sales and Marketing Agency UK