Tribe

Case
Study

0
Pledges from local businesses
0
Partners signed up
0
Sponsors signed up
+ 0
New website users
+ 0
Social followers
0
Delegates attended a sold out event

Owen Richards

Founder & CEO, Air Marketing

“Air Marketing were crucial to the success of the Tribe initiative. Working with us from establishment of the brand through to growing a following, and being a key player in putting together the launch event. This initiative within Exeter really was a unique opportunity to make a difference to local businesses and we’d highly recommend working with Air if you’re looking to see results from your marketing.

Tribe
Overview

Tribe is a not-for-profit initiative driven by Air Marketing in partnership with Exeter Live Better, Exeter City Council and Exeter Chamber of Commerce.

Tribe’s objective is to drive Exeter’s economic growth by decreasing the amount of trade that leaves the local area, strengthening the local supply chain.

They approached marketing services to create a brand, a website and a complete marketing plan to help Tribe launch and then grow their influence and drive pledges from local businesses that they would switch to one local supplier in the next six months.

THE CHALLENGE...

A strategy to drive local engagement

We worked as a full-service marketing agency for the Tribe Project. Consulting with the partners to create a marketing plan that would help them strengthen their local reputation, create clear messaging that would resonate with local businesses and highlighting the opportunity to develop a thriving local economy:

We developed the brand, logo and website and created an entire marketing strategy, including:

  • Creating partner and sponsor sales presentations
  • Developing sponsorship and partnership collateral
  • Creating all social profiles and ongoing management of social content, scheduling and responding as the brand
  • Designing and delivering a programme of awareness-building events
  • Collaborating with third party agencies to create podcasts, PR, speaker opportunities and media coverage
  • An email marketing campaign to drive survey completions
  • Promoting Tribe’s pledge initiative to local businesses and capturing their details on the website
  • Managed, designed and published a report analysing the data captured, key metrics and insights
  • Planning and organising the launch event at Hotel Du Vin alongside networking events locally in Exeter
  • Writing and managing the entry into the Exeter Living Awards, which saw Tribe as a finalist

Our Response...

Tribe were very pleased with the traction and engagement achieved in the first year, with a highlight as a finalist in the Exeter Living Awards 2020, in addition to the results in our highlights section.

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Toftech

Case
Study

0 %
LinkedIn impressions increase within first month
+ 0 %
Twitter profile visits increase within first month
+ 0 %
Increase in Facebook reach through ads / sponsored content
+ 0 %
Increase in organic web traffic

Chris Toft

Founder & CEO, Toftech I.T. Consultancy

“From the outset Air were very organised and professional. They covered all areas from brand awareness to the different avenues of direct and social marketing that would be beneficial to Toftech.

Their knowledge and expertise in targeting campaigns across various platforms has shown a huge increase in traffic across the various social platforms and to the website.

I would highly recommend their services for increasing your reach and opportunities for your business.”

Toftech
Overview

Toftech are specialists in outsourced IT, and their Founder Chris Toft is a highly accredited IT professional who is passionate about delivering the latest insight and expertise to his clients. 

Toftech needed to implement a marketing strategy that would attract prospects and convert leads into clients. They hadn’t previously worked with a marketing agency, so they needed an expert and transparent partner to guide them through how marketing could work for their business.

With an established local client base, they had ambitions to extend their outsourced IT business to a 10-mile radius from Exeter; and target the national and international markets for their other service areas including, Website Development, Server Infrastructure Consultancy and Programme Builds.

THE CHALLENGE...

Growing brand and influence through an engaging marketing plan

We highlighted that to gain more traction, Toftech needed to build brand and reputation in a wider business region. We worked closely with the team to understand what each of their markets was looking for, gain more insight into the barriers their prospective clients face, discover where they are likely to hear about IT providers, and how to engage them and convert them into clients.

Air proposed reaching out to and engaging potential clients in the following ways:

  • Creating and publishing engaging creative content, including blog posts, on the various services that Toftech offered and pain points that potential clients may be feeling.

  • Creating a targeted social media campaign. This would include sharing curated and creative content on their Facebook, LinkedIn and Twitter platforms. To wider their audience even further and get in front of their target market we created Facebook adverts and LinkedIn InMails to drive enquiries and opportunities into Toftech.

  • Writing PR articles for local publications, including Grow Magazine, to further their reach in the local area.

  • Creating a newsletter to further engage prospects and contacts in their pipeline featuring blog posts, curated content, services and special offers.

Our Response...

Boosting Toftech’s engagement, traffic and pipeline

We delivered a 12-week tactical Social Media Strategy on Toftech’s social media channels, and the website saw an impressive increase in reach and engagement as a result.

Since working with Air Marketing, Toftech has widened its reach in the surrounding area and now has a pipeline of opportunities to nurture and develop into closed clients.

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Rehegoo

Case
Study

0 %
Hairdressers Industry Avg. 20%
0 %
Health & Beauty Industry Avg. 20%
0 %
Restaurants Industry Avg. 20%

Mattia Esposito

COO, Rehegoo Music Group

“The team at Air really had a good idea of what we needed as a brand, and how to develop our sales strategy. Great experience working with them!”

Rehegoo
Overview

Rehegoo is a globally recognised music publisher and record label, and they are number 1 in the world for Relaxation/New Age music.

They responded to a clear market need by creating a platform on which businesses could access royalty-free background music from the Rehegoo label, with a subscription fee covering their license to play the music in their business venues.

They wanted to increase their customer base and required a lead generation campaign to gain new customers in 3 key industries: Hairdressers, Health and Beauty/Spas and Restaurants.

THE CHALLENGE...

Air Marketing sales services was selected to conduct the lead generation campaign for Rehegoo. During the sales discovery process, Air discovered that Rehegoo could benefit from testing an email send before calling, which was likely to increase engagement rates.

Sending an introduction email before the outbound dialling begins provides a softer opening for the first conversation with prospects over the phone – previous experience indicated this leads to a higher contact rate across many industries. We agreed to test half of the data to provide clear evidence on how this worked for Rehegoo. We reviewed and organised the data purchased for the campaign into the 3 segmented industries. To provide as much test data for Rehegoo as possible, the team then split and further tested plain text and HTML designed emails to each industry. The copy for these emails was edited and agreed upon between the client and the team; they were built, set-up, and sent by marketing services.

Our Response...

An incredible impact on contact rates across the board

Our team’s emails were highly effective in boosting the contact rate for the lead generation team within Air. The data shows that those in the 50% who received an email before calling were more engaged with the Air team’s diallers. In fact, those that received an email before calling had a 20% higher contact rate than those who did not, a significant contributing success factor for a lead generation sales campaign.

A breakdown of each segment was as follows:

Hairdressers:

Cold call only: 8.84%
With email: 10.37%

Health & Beauty

Cold call only: 12.85%
With email: 15.7%

Restaurants

Cold call only: 9%
With email: 10.54%

From the A/B testing of HTML and plain text emails, we gathered more detailed data for Rehegoo by optimising the results based on industry preference.

The results saw open rates which exceeded the industry average across all campaigns can be found in the highlights section.

This email campaign tested and proved the concept of pre-call emails for Rehegoo and demonstrated the power of sending an introduction email before calling.

With prospects already in the awareness stage of the pipeline, we were able to provide Air’s team with leads that could be more readily converted into sales opportunities for Rehegoo, enhancing the campaign’s success.

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Niche Jobs

Case
Study

0
Emails delivered to sector specific audience
0
Users engaged with content
+ 0
Open opportunities in their sales pipeline

Matt Farrah

Co-Founder, Niche Jobs

“Really easy to work with from day one. Air are professional and good humoured which helped make it not just a successful partnership but an enjoyable campaign to work on. Thanks guys!”

Niche Jobs
Overview

Niche Jobs were set to begin a telemarketing campaign with Air Marketing sales services.

They wanted to increase the volume of opportunities in their pipeline by talking to NHS Trusts and care homes, communicating how they were uniquely placed to help their recruitment needs.

Niche Jobs wanted to emphasise how they are different from other recruitment boards; they are a community of healthcare professionals and help people find roles within the sector and share insights, stories and hints and tips – providing a far more holistic approach to attracting the best healthcare talent.

They felt that they needed more than the one touchpoint within their campaign and considered how best to approach this.

THE CHALLENGE...

Emphasising the benefits of partnering with a healthcare recruitment expert

Niche Jobs had already established their target audience, so we proposed implementing a pre-call drip email campaign and a warm lead nurture email campaign that would support the calls made by sales services.

These emails would highlight the community aspect of Niche Jobs, signposting potential clients in the direction of 4 of their websites and online forums.

To create the pre-campaign email and accurately communicate the benefits of their service, our team delivered the following:

  • Held in-depth discussions with Niche Jobs’ MD to establish their brand story and how they wanted to communicate their value proposition to the NHS Trusts and Care Homes.
  • Researched relevant barriers and challenges within the health sector to inform how Niche Jobs could help solve their target audience’s pain points and shape the campaign’s messaging.
  • Content creation for 12 separate emails, each with different content, media and research dependent on the sector.
  • Completed detailed reporting of the outcomes of the email campaigns.

Our Response...

A joined-up approach delivering great results

Niche Jobs were pleased with our approach, and the email campaigns created as part of this project. The work delivered closely matched what they had envisioned when considering an additional touchpoint in their campaign.

The campaign supported the telemarketing activity delivered by Air, and any ‘hot leads’ identified from engagement in the emails were prioritised and fast-tracked so Air’s team to capitalise on their interest while they were prime for a conversation.

Across both email campaigns, 251 potential clients engaged with the content. Thanks to Air Marketing’s assistance, Niche Jobs had 50 open opportunities in their sales pipeline.

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Eon

Case
Study

0
Prospects engaged with the emails sent
0
Warm leads identified
0
Open opportunities created

Channel and Consultant Manager, E.ON

“Air Marketing worked with our Solutions Team from August 2018  – August 2019. They acted as our outsourced telemarketing and demand generation team who nurtured prospects and pipelined opportunities to our sales channels.

Air were able to share their expertise and accommodate a number of specific requirements. There was a heavy focus on visibility of performance via their online portal and bespoke dashboards; which were critical for transparency which they were able to deliver.

It was beneficial that the people and culture aligned with our own which allowed our in house team and the Air team to work in harmony.

Engagement with training and an enthusiasm to do well helped the transition from working our campaigns and fulfilling our brief.”

EON
Overview

E.ON had recognised that their average sales cycle was very long, typically 1-2 years for some of their highest revenue B2B products and services. 

When working towards driving sales over the line, internally, they were finding this cycle challenging and time consuming to manage.

Aware that to improve their sales conversion rate they would need to nurture their prospects through the longer sales cycle, they looked for an external partner to help. They needed a partner who could provide guidance on creating a campaign which would generate opportunities and nurture prospects through the buyer journey to assist with their ongoing sales conversions. When partnering with an external marketing and sales provider, it was essential that the outsourced team were disciplined when following their brand guidelines and recognisable tone of voice.

Their success so far has always been a result of their ability to build a strong brand image that is green, innovative and interconnected across a range of service solutions, therefore, it was key that they worked with a partner who understood this collaborative approach and could build upon this heritage.

THE CHALLENGE...

A key driver which encouraged this company to work with marketing services was our experience of working collaboratively with sales services, a full cycle sales and acquisition partnership.

Holding strong emphasis on aligning their marketing and sales strategy, this company wanted to increase their opportunities and nurture those prospects who were coming into their sales funnel. As a result, marketing worked with sales to implement a two-prong approach.

Beginning a telemarketing campaign with Air Marketing, marketing ran a drip and nurture email campaign that would further warm the leads being called by sales. These emails were topical to the clean energy movement and addressed real pain-points, which Air had already uncovered as being relevant among the prospects being contacted.

In order to implement these campaigns, Air:

  • Held in-depth discussions with the E.ON Solutions Team to establish exactly what areas of their business needed more opportunities fed into their funnel.
  • Researched the current climate and gathered information on issues experienced amongst prospects who are with other providers, research supported by Air’s conversations.
  • Familiarised themselves with their clients’ brand and utilised their internal hub so content creation was topical, and the HTML design was uniform to the brands universal image.
  • Wrote the copy for multiple emails which were A/B tested to maximise the success of the overall campaign.
  • Setup campaign automated triggers to further nurture prospects on their journey.
  • Cleansed data by passing opened, clicked and bounced contacts to Air for further calling.
  • Compiled detailed reporting of the outcomes of the email campaigns, so that prospects could be prioritise dependant on their engagement and learnings could be shared for replication in the future.

Our Response...

E.ON was so happy with the results from the aligned sales and marketing approach that they continued to use this strategy over 9 individual data sets. Air also worked with E.ON’s internal data outside of the initial campaign to help with further nurturing, which was then passed back internally to call on.

The collaborative approach from Air really helped to ensure the campaigns success. Each email sent was able to support the telemarketing campaign, with every ‘warm lead’ identified based on their engagement within the emails, the Group were able to prioritise the most qualified opportunities when calling to grow their clients’ business.

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Olympus Power

Case
Study

Tiffany Bale

Marketing Manager

“Air Marketing have supported us with our HubSpot journey right from the beginning, making sure it was the right tech for us, through to implementation and utilisation. Their bespoke approach to the HubSpot onboarding meant that we could work at the pace that suited us, working around an imminent new brand and website launch, yet still getting HubSpot setup for quick and longer term wins. The addition of training for our wider team and them liaising directly with HubSpot Tech Support on any niche/highly technical questions added huge value to us.”

Olympus Power
Overview

Olympus Power are renewable energy experts based locally to us in Exeter that have specialised in helping businesses to eliminate carbon emissions since 1979.

They create bespoke solutions by designing, building and installing technology that helps companies get closer to net zero whilst cutting energy use and saving them money at the same time.

Olympus Power came to us looking for expert help in onboarding their internal team with HubSpot, as well as teaching them how to implement this powerful CRM in the best way to suit the businesses’ processes and goals. Being an existing client, they were aware of our HubSpot Gold Partner status and knew we were the right team for the task at hand!

THE CHALLENGE...

We got to work immediately, setting up Olympus Power’s HubSpot from a technical standpoint and building out their portal to make it as efficient for the internal team to use as possible. As part of this we also conducted training sessions with the Sales and Operations team, equipping them with the skills needed to utilise the HubSpot platform and all of its beneficial features to enhance the customer journey and touchpoints. We worked on a weekly basis with their Marketing Manager to create automations, bespoke dashboards and implement any new components they needed based on the team’s needs and feedback. Air Marketing were also a helpful liaison between HubSpot’s own Technical Team and Olympus Power’s Marketing Manager for any very specific technical queries that arose.

We used our expertise to support Olympus Power in planning for quick win activity they could implement right there and then within their shiny new HubSpot portal, as well as advising on longer term campaigns that would help them to make their customer’s journeys more satisfying, meaningful and effective in driving return on investment.

Our Response...

With their data seamlessly migrated over from their previous CRM system, their bespoke HubSpot build is up and running and their initial campaigns executed. Olympus Power are very happy with the visibility their setup now provides them. Their custom dashboards and automations implemented they are able to gain valuable insight into their campaigns and their effectiveness both at a glance and more in depth!

This coupled with the training provided by our team has given the internal Sales and Operations team the confidence to use and leverage HubSpot to their advantage.

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Full Fibre

Case
Study

Dan Jones

Chief Sales Officer

“From our initial discussions with Air Marketing their creative flair, innovation, excitement and real team collaboration was evident and it was not just a sales pitch, they have truly become a part of our ethos and team, like us they live and breathe the fibre journey. Their integration and vision is outstanding, Air feel much more like a part of the family than a contractor so every step of our adventure they are firmly strapped into the fibre engine with us.”

Full Fibre
Overview

Full Fibre are a wholesale broadband business passionate about bringing full fibre optic internet access to otherwise forgotten market towns.

Allowing consumers a broader choice whilst also creating a competitive marketplace to promote innovation, outstanding customer service and better value for money. Full Fibre have a consumer facing presence called Fibre Heroes, who really bring to life the brand in the local communities where they are serving broadband. In the early days of their business, having just hired a Marketing Director and in possession of a healthy marketing budget, Full Fibre recognised the need to partner with a trusted marketing agency who could formulate a plan to grow their business quickly but with longevity in mind – and guide them on the best ways of going about it.

THE CHALLENGE...

Following a successful pitch process, Full Fibre chose Air Marketing to help them increase awareness around their brand, improve the buyer journey and customer experience with their company, and ultimately generate warm leads that become conversions for their partner ISPs.

Our team at Air quickly became a seamless extension of the growing Full Fibre team, working extensively on all areas of their marketing and sales output which included:

  • Producing a strategic marketing plan that aligned with sales objectives, clearly defining client personas and behaviours
  • Producing a full suite of creative assets including assisting with brand guidelines, creative ideas, artwork and animations
  • Implementing a HubSpot CRM as well as ongoing management to ensure a tailored buyer journey and bespoke customer experience
  • Producing a fully encompassing communications strategy that included out of home advertising, Sky AdSmart advertising, direct mail, radio advertising, email marketing, community events and outreach campaigns
  • Creating activity-tested Facebook and Instagram campaigns
  • Creating a comprehensive all-in-one reporting matrix with bespoke dashboards so that activity and targets can be seen at-a-glance

Our Response...

In aligning our activity with Full Fibre and their goal of building high quality fibre networks at pace, we’re proud to have a hand in them expanding at one of the quickest rates in the industry and cementing their reputation as a truly credible alternative fibre network. Full Fibre continue to create new targets building on the successful expansion of their business within underserved towns – they plan to reach more than 500,000 premises by the end of 2025 and are currently well ahead of schedule – and we plan to be right by their side. Continuing to help them creatively market their fibre broadband solutions driven by all of the data we have amassed so far and all that’s to come in the future!

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Get in touch today. Our experienced team are happy to guide you through the process.

QA Higher Education

Case
Study

0 +
Years Working Together
Marketing Services have been working with QA since January 2019.
+ 0 %
Exceeded Target
In the last 6 months of 2020 alone, we exceeded targets by 25%.

Holly Maunders

Marketing Manager, QA

“It’s been a pleasure to collaborate with Air Marketing over the past couple of years. We have worked very closely together on the detail of the campaigns to ensure their success. Their insights and recommendations have truly supported the continued success of our partnership and I look forward to what the future holds!”

QA Higher Education
Overview

QA delivers training, apprenticeships and tech skills to UK companies large and small. They also work in the Higher Education space.

Working in partnership with multiple UK universities they recruit, market and deliver a range of educational programmes from foundation level, to undergraduate and postgraduate degrees, and degree apprenticeships.

QA came to us with a desire to expand upon their existing lead generation, particularly focused on one of their university partners. QA wanted some expert advice to implement lead generation activities that would yield excellent results and the ROI that they set out to achieve.

THE CHALLENGE...

A winning strategy

They engaged Air Marketing and collaboratively we designed a strategy that would leverage paid advertising on social platforms, LinkedIn and Facebook, to deliver results.

  • We designed a strategy that intelligently considered their target market and investigated their key personas, to ensure their message was targeted and personal, and inspired action.
  • We worked collaboratively on their key messages, and ad formats to ensure their campaigns were impactful and engaging.
  • We advised on delivery channels, investigating using the likes of LinkedIn Message Ads vs LinkedIn Sponsored Content carousels and Facebook feed vs Instagram stories, to optimise the results from the best performing channel.
  • We expertly advised and extrapolated the analytics from In-Platform form utilisation and optimisation to gain both lead quantity and lead quality.

Our Response...

Growing trust and delivering results We now have an established working relationship with QA and have worked across many different lead generation campaigns for key campuses and courses since January 2019. This is in no small part due to the outstanding results achieved, which includes, our LinkedIn Message Ads consistently outperforming LinkedIn’s own open rate benchmark averages of 35-55%.

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ABOUT YOUR GOALS

Get in touch today. Our experienced team are happy to guide you through the process.