A little bit of background information:
I joined Air in September 2022 as a BDE, with 6 years prior experience in a telephone Customer Relations role. Air has helped me to adapt, learn and excel as a BDE for our clients and a mentor for my colleagues. Since then, I have been promoted to Sales Team Leader.
Outside of work, I love sports, especially supporting football (the red side of Manchester!) and playing golf. I also enjoy going to the gym (particularly the spa afterwards!) and seeing friends. As an outgoing individual, you can be sure I’ll be the first there for the social and the last to leave!
A little bit about your current role:
It’s my responsibility to guide and motivate my team of BDEs to not only achieve, but to exceed their targets. I ensure my team have all the knowledge and understanding they need to see results and I encourage a positive working environment to maximise success.
I am primarily involved with our largest account, working closely with our client services team to problem solve, develop strategies, track key metrics, and identify opportunities for results.
A little bit of background info
I have a plethora of experience spanning over 10 years working in both B2B and B2C sales and account management. I am committed to self-development, through my ability to learn quickly has led to success in all of positions I have held. I have developed not only a valuable skill set to work from, but an equally strong mind set to perform at my best and bring my “best self” to work. My fulfilment within my job role comes from seeing the team succeed. Success is a team game. I am a massive believer in the ‘Value in – Value out’ mantra. I am a big sports fan whether that be football, rugby, running, golf and much more – I do play football at least twice a week and support the best team in London (Chelsea)!
A little bit about your current role
There are many aspects of this job role that interests me – being able to sit, support and monitor campaigns along with Account Managers, Account Directors and Campaign Managers to spot opportunities of growth across the business, to include marketing services and recruitment.
Retention is a massive part of the business that interests me; supporting accounts and working across campaigns to give feedback to clients and our team through monitoring granular stats closely with team leaders to spot opportunities of development in the team. Being able to feed the delivery team information on performance to ensure we can get the best response and results for our client. Ensuring that our clients are given the best level of service by providing clarity and communication so they have a clear picture of what is happing in the background and developments; and have sight daily of what we are doing and achieving in our day to help them achieve their commercial goals will ensure that we can deliver the best experience and results.
A little bit of background info:
I’ve been working across a plethora of industries and within sales for 10+ years, starting on the coal face and working my way to where I am now. This has given me a perspective of what is needed to get the sale over the line and the wisdom to know how to strategically plan out a successful campaign. I’m a big sports fan, I won’t say who I support and what sports as we will likely have a rivalry. I am also very active, be that playing football, climbing and there may be a little history of dance.
A little bit about your current role:
As Account Director, my role is to build and manage relationships with my portfolio of clients, holding ultimate responsibility for the strategic direction, growth and success of their campaigns. I’m responsible for planning and leading client review meetings, maintaining a proactive and analytical attitude to each account to ensure that all opportunities are being maximised, whilst driving the delivery team to deliver the best possible outcomes. My ultimate objective is to deliver continuous revenue growth from my retained accounts.
